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How do I submit a voucher for reimbursement?

Remember to stamp your vouchers with your company stamp in the space provided on the back of the vouchers before sending them to us for reimbursement. 

You can obtain a reimbursement:

  • in person from the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm
  • you may deposit vouchers at an ING branch (even if you don’t have an account there)
  • send your vouchers to us by carrier (Brinks, G4S, DPD, TNT, etc.) 
  • or by post, although this option involves greater risk (should the package get lost or stolen, for example).

Can Pluxee Gift paper vouchers be personalised?

Yes, Pluxee offers you personalisation of your Pluxee Gift paper vouchers. Indeed, a personalised gift in the beneficiary’s name always has more emotive impact. It also makes distribution more practical. You can also print various references on your gift voucher: company name and logo, comments or specific messages (Happy New Year, Congratulations, Best Wishes, etc.)

Can Luxembourg Lunch vouchers be used abroad?

Lunch vouchers are subject to specific legislation in each country. Luxembourg lunch vouchers are subject to Luxembourg legislation and therefore can be used only in the Grand-Duchy of Luxembourg.

Where can I pay with my Pluxee Lunch card via Apple Pay?

Like your Pluxee Lunch card, at all affiliated merchants with contactless payment terminals. You can geolocate them on Pluxee app.

Where can I pay with my Pluxee Lunch card by using Pluxee Pay?

You can use your Pluxee Lunch card with Pluxee Pay in the merchants who belong to the Pluxee Lunch card acceptation network and have the "contactless" symbol on their payment terminal.

 

Where can I find the Pluxee Pay function?

The functionality is available on your usual mobile App Pluxee, in its latest updated version.
A central button to activate the mobile payment appears.

Where can I use my Pluxee Lunch card?

You can use your Pluxee Lunch card within the Pluxee Lunch network. 

You can consult the list of restaurants from the Pluxee Lunch network on the mobile App Pluxee on map or on list on "EXPLORE". You can define your position and look for the restaurants and stores closest to you.

You can also see our network on the web portal Pluxee

 

You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com

Where can I see the transactions I made with Apple Pay?

In your Pluxee App, you can see all transactions you have made with your Pluxee Lunch card.

In the Apple "Wallet" App, you will see only transactions made with your Apple Pay.

Where can I see the transactions I have made with Pluxee Pay?

Whether you pay with the PIN code, contactless or with mobile payment, you can find all the transactions you have made with your Pluxee Lunch card in the App Pluxee or on the web portal.

What portion has to be paid by the employee? And by the employer?

With employee participation

Without employee participation

Employee

Employer

Employee

Employer

Quote-part

2.8 (*)

12.20

0

15.00

Taxation

0

0

2,8 (**)

0

Deductibility

/

12.20

/

15.00

Social costs

0

0

0

0

Can I accept the Pluxee Lunch card on my online store?

Yes.

As the Pluxee Lunch card is a VISA card, it offers the same technical features as a classic VISA card with regard to online payments.

All we need to do is retrieve the merchant ID linked to your online store and add it to our systems for online payments to be activated.

What types of merchants can accept the Pluxee Lunch card?

Restaurants, pizzerias, fast foods, pastries and all shops whose main activity is the supply of ready-to-eat food equipped with a POS and having an agreement with Pluxee for the acceptance of the Pluxee Lunch card.

What is Pluxee Pay?

Pluxee Pay is a mobile payment solution developed by Pluxee. This is a functionality integrated into the mobile App Pluxee.

Who can benefit from Apple Pay?

Apple Pay is a solution for users of an iPhone or Apple Watch. The device requires to be able to manage the NFC function.

Who can benefit from Pluxee Pay?

Pluxee Pay is a solution for Pluxee Lunch card users, owning an Android smartphone. The NFC technology must be available on the smartphone you would like to use. You can check it in your smartphone settings.

What happens if the voucher has expired?

For merchants only (and not for the beneficiaries of the vouchers) , vouchers can be reimbursed for two months after the date stated on the voucher in question. Vouchers can no longer be reimbursed once this two-month period has passed.

Do I have to keep the mobile payment active on my smartphone?

The mobile payment is only active if you want to. You can decide to activate or deactivate it anytime you want.

As an employer, how do I deduct the lunch vouchers in my accounting?

The lunch voucher is fully tax-deductible as operating expense. What’s more, it’s exempt from any social charges. It’s also an ideal form of complementary remuneration and a motivational tool.

Which types of company can benefit from lunch vouchers?

All businesses with one employee or more can benefit from them irrespective of their size or business sector. All your company’s employees can have access to lunch vouchers. It’s a motivation solution that’s effective from the first employee and that pleases everyone, at every level of the business.

I accidently deleted my Pluxee Lunch card from the Wallet, can I add it again?

Yes, once deleted your Pluxee Lunch card can be scanned and activated again. You can use it again with Apple Pay.