Find the answer to your questions, whether you're a company, an employee or a merchant!

To join our network, simply complete our affiliation form, our local team will then contact you. 

To join our network, simply complete our affiliation form, our local team will then contact you. 

To become an affiliate, there are 3 simple steps:

1. Registration: You provide the necessary information for the preparation of your contract, for instance you fill in our online affiliation form.
2. Signature of the contract: You sign the contract.
3. Activation: We activate your Points of Sale remotely, without any manipulation on your part. We add your Points of Sale to the Store Locator of our App.

All denominations are possible, between €10 and €125, and a single envelope may contain Gift vouchers of different values. So you can compose your envelope depending on your budget and the event. Nonetheless, we advise you to choose small denominations, which are more easily negotiable at merchant outlets. For example: 5 vouchers of €25, rather than one of €125! In this way the beneficiary can use its Gift vouchers in several shops and have more flexibility of use.

If you have expired vouchers, please contact the employer who granted you these vouchers (most of the time the Human Ressources department). Please note that we cannot deal directly with consumers on this topic.

First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist by phone at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm or by email on orders.lu@pluxeegroup.com.

The maximum amount deductible is €15. This amount was set by the Grand Ducal Regulation of 25 September 2023 amending the Grand-Ducal regulation of 29 December 1986 implementing article 115, number 21 of the law on income tax. Pluxee can print Lunch vouchers with higher values, but in such case the difference is taxable as salary!

You can obtain a voucher remittance form in person from the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm, by calling the affiliation department on 28 76 15 00 or by downloading it from our website. 

The most common reasons of a rejected transaction are:
1. The merchant is not an affiliate of Pluxee;

2. Card balance is not sufficient;

3. The card you are using has been replaced, blocked or disabled.

If none of the above applies, Please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.

You can use your Pluxee Gift card within the Pluxee Gift network.

You can consult the list of restaurants from the Pluxee Gift network on the mobile App Pluxee on map or on list on "EXPLORE". You can define your position and look for the stores closest to you.

You can also see our network on the web portal Pluxee.

You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com.