Pluxee Gift card
The ideal solution for motivating and rewarding your employees by opening up a world of opportunities!
Benefits of gift vouchers...
- The ideal gift for all occasions, whether for employees or customers
- A reliable motivation and reward system
- A time-saver for your company
... coupled with the benefits of digital:
- Simplified administrative management
- Easy to use: works like a standard bank card
- A mobile application and a dedicated Pluxee web portal
- A secure card: contactless payment unblocked after first PIN transaction, secure online payments via CVV, card replacement and blocking in the event of loss or theft.
Save time thanks to an easier management!
After setting up your Pluxee Gift card customer account with our team, you can place your orders by sending our completed Excel template to orders.lu@pluxeegroup.com.
The electronic lunch vouchers will be automatically credited on the Pluxee account of your employees after each order. You will no longer need to distribute paper gift vouchers for every order.
Consumers will receive an email notification once the card is created and once the card upload is completed and they can check their balance and transaction history in real time in the mobile App or on our web portal Pluxee.
Cards and Pin Codes / Pluxee ID will be delivered separately for security reasons.
A new consumer experience
The Pluxee Gift card offers your employees an improved user experience thanks to its payment facilities and the mobile application Pluxee, available on both iOS & Android. The mobile app is free and allows the consumers to:
- Activate their cards and manage their accounts
- Check their balance and transaction history in real time
- Pay directly with their mobile phone (Apple Pay & Pluxee Pay)
- Display their Pluxee Gift card PIN code
- Use geolocation to find the merchants accepting the Pluxee Gift card as a means of payment (Store locator)
- Suspend temporarily their card in case of loss
- Find the answers to their most commun questions on the FAQ and contact the consumer service if needed
A smooth and efficient set up
A local and multilingual Pluxee team is at your disposal since more than 30 years to advise you in human resources in order to increase your employees’ loyalty and motivation.
Contact our local team by phone at
+352 28 76 15 00 or by email at orders.lu@pluxeegroup.com
Place your order by email after filling our Excel template
Delivery of the cards and letters with PIN codes for your employees
You can select the date on which you wish the card to be loaded
Got a question? The answer is here!
If an employee has an issue with his/her card (lost, damaged, forgot PIN, etc.) what must be done?
In the Pluxee App, consumers can temporarily suspend their card.
To definitely block their card in case of theft, damaged or loss, they should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at (+352) 28 76 15 00 from Monday to Friday from 9am to 5:30pm and selecting option 2 (cardholder).
The same applies for any enquiries PIN related.
My cards/PINs have not been delivered as yet. What must I do?
First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist by phone at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm or by email on orders.lu@pluxeegroup.com.