Find the answer to your questions, whether you're a company, an employee or a merchant!

The card has many advantages for the merchant:

• Speed ​​at checkout: using the card for the payment greatly reduces the time spent at the checkout since it is no longer necessary to count or stamp checks; nor to give change since the transaction takes place to the penny.
• Security: there is no longer any risk of loss or theft of paper vouchers that may occur during storage or when sending to Pluxee.
• Efficiency and management: there is no longer any risk of accepting expired vouchers or counting errors, nor is it necessary to provide a secure room to store the vouchers, nor any costs for sending the checks at Pluxee.

From the moment we receive your signed contracts, activation generally takes less than 24 hours.

This of course depends on the number of points of sale to be activated.

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card.

The refund is made by your payment service provider (SIX, Worldline, ServiPay, BSPayone, etc.) and the speed of the refund depends on the terms agreed with the latter.

Should you wish to obtain a sticker for the window of your business to show that you accept Pluxee products you can:

• come in person to the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm
• call the affiliation department on 28 76 15 00 
• send an e-mail to request a window sticker at merchants.lu@pluxeegroup.com.

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card. Pluxee is never in possession of the amount of the transactions.

Pluxee's commission will therefore be invoiced completely independently, according to the terms and conditions agreed with Pluxee.

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card.

The reimbursement is made by your payment service provider (SIX, Worldline, ServiPay, BSPayone, etc.) according to the terms agreed with the latter.

There is no technical modification to do on your terminal.

The Pluxee cards are VISA cards that work like all other VISA cards.

However, your Merchant ID must be authorized in our systems. This number can be retrieved from your acquirer and Pluxee can guide you in this recovery.

A contract/amendment should only be signed when a different legal entity is engaged (i.e. a different VAT or RCS number).

Thus, if several points of sale are all associated with the same legal entity (same VAT number), it will only be necessary to sign a single contract.

If, on the other hand, each of your points of sale is registered in the commercial register with a different RCS or VAT number, you will have to sign as many contracts as there are legal entities.

To date, all known acquirers in Luxembourg are able to accept our Pluxee card, with the exception of SumUP which, for its own reasons, has decided not to allow acceptance of our card.