Find the answer to your questions, whether you're a company, an employee or a merchant!

Lunch vouchers are subject to specific legislation in each country. Luxembourg lunch vouchers are subject to Luxembourg legislation and therefore can be used only in the Grand-Duchy of Luxembourg.

Your balance is updated after each purchase transaction. You can consult it on the mobile application Pluxee as soon as you log in on the home page or on "WALLET".

The balance and the transaction history can also be consulted on the web portal Pluxee. 

Like your Pluxee Lunch card, at all affiliated merchants with contactless payment terminals. You can geolocate them on Pluxee app.

You can use your Pluxee Lunch card with Pluxee Pay in the merchants who belong to the Pluxee Lunch card acceptation network and have the "contactless" symbol on their payment terminal.

The functionality is available on your usual mobile App Pluxee, in its latest updated version.
A central button to activate the mobile payment appears.

The CARD ID is on the back of your card and starting with LUX. To create your account on the App Pluxee, you need to provide only the last 8-digits.

To create an account and for each communication with Pluxee, you will need to provide your Pluxee ID. This number is provided by Pluxee and you can find it on your PIN mailer.

You can use your Pluxee Lunch card within the Pluxee Lunch network. 

You can consult the list of restaurants from the Pluxee Lunch network on the mobile App Pluxee on map or on list on "EXPLORE". You can define your position and look for the restaurants and stores closest to you.

You can also see our network on the web portal Pluxee. 

You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com. 

In your Pluxee App, you can see all transactions you have made with your Pluxee Lunch card.

In the Apple "Wallet" App, you will see only transactions made with your Apple Pay.

Whether you pay with the PIN code, contactless or with mobile payment, you can find all the transactions you have made with your Pluxee Lunch card in the App Pluxee or on the web portal.

You can access this information whenever you need to, in real time, by logging in to your account in the app Pluxee via "WALLET". A 3 months history of transactions will be displayed. You can search and filter transactions by type and period.

This is also available on the Pluxee web portal.

Apple Pay is a mobile payment solution. You can pay contactless in a store or restaurant with your iPhone or Apple Watch via NFC.

All you have to do is hold your iPhone or Apple Watch in front of the contactless reader, follow instructions on the payment terminal.

Pluxee Pay is a mobile payment solution developed by Pluxee. This is a functionality integrated into the mobile App Pluxee.

Apple Pay is a solution for users of an iPhone or Apple Watch. The device requires to be able to manage the NFC function.

Pluxee Pay is a solution for Pluxee Lunch card users, owning an Android smartphone. The NFC technology must be available on the smartphone you would like to use. You can check it in your smartphone settings.

The mobile payment is only active if you want to. You can decide to activate or deactivate it anytime you want.

Yes, once deleted your Pluxee Lunch card can be scanned and activated again. You can use it again with Apple Pay.

As of the 1st of January 2024 and following the update of the Grand-Duchy regulation dating from the 29th of December 1986, the daily expense limit has been set to 5 times the face value of a lunch voucher. If you do not know the face value of your vouchers, please contact your employer. Your daily spending limit also appears in your Pluxee mobile application or web portal, in the "Wallet" tab.

Below are some examples of daily limits depending on the face value of your vouchers:

You can access iCloud and use the app "Find My iPhone" to block or definitely delete the possibility to pay with this device with Apple Pay. This is guaranteed even if your device is off-line and not connected to a cellular network or a WIFI network.