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You can deactivate the functionality at any time via the menu "settings" in the "Wallet" part in the App. You should click on "remove card from Pluxee Pay".

In the settings you can re-activate Pluxee Pay, change your mobile payment PIN or activate/deactivate the fingerprint authentication.

In Apple "Wallet" app, you need to choose your Pluxee Lunch card and click on the menu on the top right hand corner, scroll down, and click on "Delete this card".

The Pluxee Lunch card works like a credit card. The card is accepted in the shops with a contract with Pluxee and equipped with POS. To validate the transactions you need to enter a PIN code. The card works on POS supporting contactless technology, for mobile payment also. To unblock the contactless payment feature, you need to make a first transaction with your PIN. It is preferable to keep receipts if the transaction is cancelled on the same day.

When you receive you card, it is inactive. You can activate it through the Pluxee app by going to "Wallet" at the bottom of the screen then Settings at the top left. Click on "Activate this card".

Cardholders who do not have access to the Pluxee application can request activation from the consumer service of Pluxee by email at consumers.lu@pluxeegroup.com or by calling at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. Please give us your Pluxee ID & Card ID.

1. Open your Pluxee app
2. Go to settings menu of your card
3. Tap "Add to Apple Wallet"
4. Select your device*
5. Accept the General Conditions of Use

*only applicable if you have several devices: you can choose on which device you want to enroll your card.

After the first enrollment, please repeat the enrollment operation if you want to add your card on another device.

The cards should be ordered by your employer.

To create an account on the App Pluxee, click on "WALLET":

1. Enter your email address and confirm it to create your Pluxee Connect account

2. Choose a password

3. Complete your personal information

4. Enter and confirm your mobile phone number

5. Accept the terms and conditions and the Privacy Policy.

6. Enter your Pluxee ID (Number provided by Pluxee on your PIN Mailer)

7. Enter Card ID (the last 8-digit of the number on the back of your card)

8. You can now access your Card data.

In case of loss, you can temporarily suspend your card via the App Pluxee:
1. Select "WALLET" at the bottom of the screen
2. Go to Settings in the top left corner of the screen and click on "Temporarily suspend this card".
3. If the card was only temporarily lost and you find it, you can reactivate it. The button will now appear as "Unsuspend this card".

To definitely block your card in case of theft or loss, you should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. Please give us your Pluxee ID & Card ID.

To pay with Pluxee Pay:
- Open the mobile application Pluxee
- Click on the central button with the logo Pluxee Pay

- Move your phone towards the payment terminal as you would do for a normal contactless transaction, at the beep the payment is made, your balance and transaction history are automatically updated.

Once you have enrolled your card to your app Wallet:

1. Double click on the side button on your phone to activate Apple Pay
2. Authenticate on iPhone with Face ID or Touch ID
3. Hold the top of your iPhone in front of the payment terminal and the payment process will begin. When finished, your iPhone will display a transaction notification.

Your employer places an order with Pluxee. Your balance will be automatically updated on your mobile application or on the web portal Pluxee.

If your card is permanently lost, if it has been stolen, or if it is damaged and unusable or if you have never received your card, please contact our consumer service (by e-mail on consumers.lu@pluxeegroup.com or by phone on 00352 28 76 15 00  from Monday to Friday from 9am to 5.30pm.) to block it and a new card will be ordered automatically and will be sent to you. Please give us your Pluxee ID.

Have a look at your drop-down menu on the main screen (drag from top bottom -> menu where you can activate/deactivate commonly your WIFI or your plane mode), the NFC logo has to be available among your choices.

If you have expired vouchers, please contact the employer who granted you these vouchers (most of the time the Human Ressources department). Please note that we cannot deal directly with consumers on this topic.

The most common reasons of a rejected transaction are:
1. The merchant is not an affiliate of Pluxee;

2. Card balance is not sufficient;

3. The card you are using has been replaced, blocked or disabled.

If none of the above applies, Please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.