I can’t pay with my Pluxee Lunch card, why?

Q: I can’t pay with my Pluxee Lunch card, why?

The most common reasons of a rejected transaction are:1. The merchant is not an affiliate of Pluxee;2. Card balance is not sufficient;3. The card you are using has been replaced, blocked or disabled.If none of the above applies, Please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.

Question

Accepted Answer

The most common reasons of a rejected transaction are:
1. The merchant is not an affiliate of Pluxee;

2. Card balance is not sufficient;

3. The card you are using has been replaced, blocked or disabled.

If none of the above applies, Please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.